Privacy Policy
Privacy Policy
This Privacy Policy describes how Pratithi Organic Foods Pvt. Ltd. (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Policy outlines what personal information we collect, why we collect it, and how it’s used.
Types of Personal Information Collected
Device Information: Includes details such as your web browser version, IP address, time zone, cookie data, pages viewed, and interactions with the Site. This information helps us load the Site efficiently and analyze usage to improve the Site.
Source: Collected automatically using cookies, log files, and other technologies.
Disclosure: Shared with third-party service providers (e.g., Shopify) to optimize Site performance.
Order Information: Includes your name, billing and shipping addresses, payment information, email, and phone number. We use this information to fulfill orders, process payments, communicate with you, and screen orders for risk or fraud.
Source: Collected from you at checkout.
Disclosure: Shared with third-party service providers (e.g., Shopify, payment processors, shipping carriers) to fulfill orders.
Customer Support Information: Includes information that you provide when contacting us for assistance.
Source: Collected directly from you.
Disclosure: Shared as necessary with third-party customer support platforms to help us resolve your inquiries.
2. Using Personal Information
We use your personal information for various purposes, including to:
Process and fulfill your orders.
Communicate with you about your orders, account, and customer support inquiries.
Improve and optimize the Site, making it more relevant to our visitors.
Provide updates on new products, services, and promotions (with your consent).
3. Sharing Personal Information
We may share your personal information with trusted third-party service providers to help us operate our business, including:
Shopify: Powers our online store.
Payment Processors: Handles secure transactions.
Shipping and Fulfillment Partners: Manages order deliveries.
Analytics Providers: Assists in understanding how customers use the Site and improving our service.
We may also share your information to comply with legal requirements, protect our rights, or prevent fraud.
4. Behavioral Advertising
We may use your personal information to display targeted advertisements or marketing content based on your interactions with the Site and purchases.
You can opt out of targeted advertising by adjusting your preferences on the Site or through your browser settings. Some options may also be available within your account settings, or by contacting us directly.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your personal data. If you would like to exercise these rights, please contact us through the information provided below.
6. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. If you wish to request deletion, please contact us.
7. Security
We take appropriate measures to secure your personal information. However, please be aware that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it regularly.
9. Contact Us
If you have questions or concerns about our privacy practices, or if you would like to exercise any of your rights regarding personal information, please contact us at:
Pratithi Organic Foods
Works & Office: Khewat No. 423/1 and 3, Farmana Road, Guhna, Sonipat, Haryana-131408, India
Regd. Office: 82B, 1st Floor, Platinum Enclave, Pocket-1, Sector-18, Rohini, North West Delhi-110089, India
Phone: +91-8222966111
Email: info@pratithiorganic.com
