Shipping Policy

At Pratithi Organic Foods Pvt. Ltd, we strive to deliver your organic products with the utmost care. Please review our shipping policy to ensure a smooth shopping experience.

1. Processing Time

  • Orders are typically processed within 24 hours from the time of placing the order.

  • In case of any unforeseen delays, we will notify you via email or SMS.

2. Shipping Time

  • We deliver across India. Delivery times may vary based on your location:

    • Delhi/NCR: 1–2 business days

    • Other areas: 5–7 business days

  • Please note that delivery times may be impacted by holidays, weather conditions, or other external factors.

3. Shipping Charges

  • Standard Shipping: Calculated at the time of checkout for orders below ₹5000.

  • Free Shipping: Available on all orders above ₹5000.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your package in real time.

5. Address Changes

  • Please ensure your shipping address is accurate and complete when placing the order.

  • Any changes made after shipping may incur additional charges and result in delayed delivery.

6. Missed Deliveries

  • If you are unavailable at the time of delivery, our courier partner will attempt redelivery.

  • In case of repeated missed deliveries, the product may be returned to us.

7. Damaged or Lost Items

  • If your order arrives damaged or is lost during shipping, please contact us within 24 hours of delivery at feedback@pratithiorganic.com.

  • We will assist with a replacement or refund as per our return policy.