At Pratithi Organic Foods Pvt. Ltd, we strive to deliver your organic products with the utmost care. Please review our shipping policy to ensure a smooth shopping experience.

1. Processing Time

• Orders are typically processed within 24 hours from the time of placing the order.
  
• In case of any unforeseen delays, we will notify you via email or SMS.

2. Shipping Time

• We deliver across India. Delivery times may vary based on your location:
  Delhi/NCR: 1–2 business days
  Other areas: 5–7 business days
  
• Please note that delivery times may be impacted by holidays, weather conditions, or other external factors.

3. Shipping Charges

• Standard Shipping: Calculated at the time of checkout for orders below ₹5000.
  
• Free Shipping: Available on all orders above ₹5000.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your package in real time.

5. Address Changes

• Please ensure your shipping address is accurate and complete when placing the order.
  
• Any changes made after shipping may incur additional charges and result in delayed delivery.
  

6. Missed Deliveries

• If you are unavailable at the time of delivery, our courier partner will attempt redelivery.
  
• In case of repeated missed deliveries, the product may be returned to us.

7. Damaged or Lost Items

• If your order arrives damaged or is lost during shipping, please contact us within 24 hours of delivery at feedback@pratithiorganic.com.
  
• We will assist with a replacement or refund as per our return policy.